How do I track my order?
All orders are fulfilled in 2-5 days after we receive them. Once your order has been shipped you will receive a live tracking link with estimated date of delivery via SMS & E-mail.
Can I cancel my order after it has been placed?
For prepaid orders, we are unable to cancel orders after it's been placed. However we are happy to modify your order if contacted within 2 hours.
COD orders that have not been shipped, can be cancelled by contacting our customer care.
Can I modify my order after it has been placed?
We can modify sizes/color of your order within 2 hours of your order date. No modifications can be made after that. ( Here modifications refers to wrong size or colour ordered. )
How secured is my payment information?
We accept online payments via Razorpay, an industry leading, safe and secure payments processor that accepts all credit and debit cards, UPI, Wallets. We will soon be adding more online payment methods.
We use the industry standard encryption protocol to protect your information from unauthorized use or disclosure.
All confidential data, such as payment information, is encrypted and transmitted through a secure channel using SSL encryption.
Should any unauthorized charges appear on your credit/ debit card or bank account as a result of shopping with www.provokestore.com, please notify your credit card provider or bank in accordance with its reporting rules and procedures.
Please note that Provoke Store will never ask a customer to confirm any account or credit details via email. If you receive an email claiming to be from us asking you to do so, do not respond and contact our customer care team immediately.